Support
Help with Onside Tickets and the Onside app for organisers.
Bought a ticket?
Your ticket email comes from the event organiser and has their contact details - reply to it for anything about your booking, refunds or the event itself. Lost your ticket email? The organiser can re-send it.
Organisers: common questions
How do I sign in to the Onside app?
Use the email and password from your Onside invite. The app opens in your organisation's own branding. Forgotten your password? Ask your organisation's owner to send a reset from the Admins page.
Where does ticket money go?
Straight into your own Stripe account - connect it in Organisation settings. Our per-ticket platform fee is taken automatically from each sale.
Can my door team scan tickets without an admin account?
Yes - door staff can sign in to the app with a door login that only scans tickets for your event, and scanning keeps working if the signal drops.
Can the app use our logo as its icon?
Yes. Add your logo or app icon in Organisation settings and the app offers to switch to it after you sign in (Account → App icon).